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Can I cancel a reservation at the cat hotel free of charge due to "force majeure"?

No, that's not possible.

After consultation with our lawyer specialized in contract law, we explain here what "force majeure" exactly means in Belgium in function of the agreement for a reservation in the cat hotel.

When entering into an agreement, both parties (Chat-o-Gand and the client) enter into an obligation:

Can I choose a suite?

We try as much as possible to meet your wishes in terms of suites and give you the choice! During quiet periods, it's very likely that the suite as stated on your quote can be retained.

However, if it's necessary to optimize the occupancy of the hotel during busy times such as high season (usually during the holidays), we reserve the right to accommodate your cat in another equivalent suite.